Policies

At Letterlark, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

• Personal information (name, email address, shipping address)
• Payment information (processed securely through Stripe)
• Letter content and associated media (scans, audio recordings)
• Usage data and analytics

How We Use Your Information

• To process and fulfill your orders
• To communicate with you about your subscription
• To improve our services and user experience
• To protect our legal rights and comply with laws

Data Security

We implement appropriate security measures to protect your personal information. Your letter content is encrypted and stored securely.

Data Sharing

We do not sell your personal information. We only share your data with service providers necessary to deliver our services (e.g., payment processors, shipping partners).

Due to the personalized nature of our service, we do not accept returns. However, we want you to be completely satisfied with your experience:

• If you receive damaged materials, we will gladly send a replacement at no cost
• If you're not happy with your order, please reach out through our feedback form, and we'll work to make it right
• Replacement requests must be submitted within 30 days of receipt

• You can cancel your subscription at any time
• Use the cancellation link provided in your subscription confirmation email
• Cancellations will take effect at the end of your current billing period
• No partial refunds for unused portion of the current billing period